This is not the attitude when you trying to solve the problem. She still called her manager and said loudly that I am a upset customer. I said I don’t need you manager because I don’t want to ruin tonight. She then said if you are not happy I’ll call my manager. This is not about the card, is about respect. Instead of apologizing, she rolled eyes to me and said I don’t need to explain to you, I can get another card if you need. This is appaling! I was appalled! Then I asked why she didn’t ask me at least explain it to me what is the regulation because I still can use my DOB and full name to get in anyway. When I was in reception the lady scanned my card and said it’s not yours then CUT MY BOYFRIEND’S CARD WITHOUT MY PERMISSION.
I would give ZERO star if I can! I’m a loyalty customer to Genting for the past years but this time the experience I had is outrageous! I forgot to bring my membership card with me so borrowed my boyfriend.
